Refund & Replacement Policy

We stand behind the quality of our products and services. Our policy is designed to be fair, transparent, and straightforward. Read below to understand exactly what is covered.

1. What's Covered by Replacement

The following situations qualify for a free account replacement:

• Account suspended by the platform due to technical issues unrelated to your advertising activity
• Account access fails due to incorrect credentials in our delivery package
• Cloud browser delivery fails and cannot be resolved within 48 hours
• Account has a pre-existing policy strike that wasn't disclosed
• Account spending limits are significantly different from what was described (more than 20% lower)

2. What's Not Covered

The following situations are NOT covered by our replacement guarantee:

• Suspension caused by advertising content that violates platform policies (prohibited products, misleading claims, etc.)
• Suspension caused by user behaviour that violates platform terms of service
• Account issues arising after changing payment methods or billing information
• Suspensions occurring more than 30 days after delivery
• Accounts shared with unauthorised third parties
• Force majeure events (platform-wide outages, policy changes affecting all accounts globally)

3. Pre-Delivery Refunds

If you request a cancellation before your account has been delivered, you are eligible for a full refund. Delivery is considered complete when we have transferred the browser profile to your Cloud Browser account and sent you the credential ZIP package.

4. Service Refunds (Managed Campaigns, etc.)

For managed services (campaign management, lead generation, etc.), refunds are available if:

• Work has not yet commenced
• The service was not delivered as described (partial refund proportional to work completed)

Monthly service fees are non-refundable after the billing period has commenced.

5. How to Request a Replacement

To request a replacement or refund:

1. Contact us on Telegram (@unlednetwork) or via email within 30 days of delivery
2. Provide your order number and a description of the issue
3. Share screenshots or documentation of the suspension or issue
4. Our team will review and respond within 24 hours
5. Approved replacements are delivered within 48 hours

6. Contact for Refund Requests

Telegram: @unlednetwork
Email: [email protected]