Reviews, brand SERP, and AI-engine citations under one roof
Reputation Management Services
Reputation management across Google, Trustpilot, Apple, and AI engines: monitoring, response workflow, removal of policy-violating reviews, brand-SERP cleanup.
What is in scope
- Monitoring. Daily sweep of Google reviews, Trustpilot, Apple, AI engine citations, and the first two pages of branded-search results.
- Response workflow. 24-hour SLA on negative-review responses; templated triage routing for product / billing / safety issues.
- Policy-violating review removal. Filed through the official platform process; tracked to resolution. We never engage in fake-review buying or removal-by-flag-spam.
- Brand SERP cleanup. Coordinate authoritative content (Wikipedia where eligible, owned newsroom, customer-story content) so the first page of branded search reads accurately.
- AI engine citation accuracy. Tracked weekly via the M14 prompt set; corrected by editorial outreach to the cited sources.
What is NOT in scope
Fake reviews. Removal-by-flag-spam. Sockpuppet accounts. Anything that violates the platform terms of the surface in question. Reputation work that wins long-term has to be auditable.
Related
Frequently asked questions
Can you guarantee a negative review will be removed?
No. Removal depends on whether the review violates the platform's content policy. We file the case, track it, and report the outcome; we do not pay for fake removals or use flag-spam tactics.
How fast do you respond to a new negative review?
24-hour SLA during business days for the first response. Triage routing pings the right internal owner if the review concerns billing, product safety, or legal.
Do you cover review surfaces in non-English markets?
Yes. Trustpilot and Google reviews are covered in every locale we operate in (currently 18 locales).