Refund & Replacement Policy

We aim to make it right. This policy explains exactly when Unled Network refunds or replaces a purchase, what the timeframes are, and how to open a request. It applies to all products and services on unled.net unless a separate written agreement supersedes it for enterprise engagements.

1. Ad account inventory (buy / rent)

1.1 Free replacement (within 30 days of delivery)

We replace at no charge when:

• the account is suspended within 30 days of delivery for a reason that pre-existed on our side (missing verification, billing mismatch, previous restriction not disclosed to you);
• the account arrives with a spend cap materially below the SKU description;
• agency accounts arrive without the disclosed MCC linkage or without the promised certifications.

1.2 Not covered (buyer-caused)

• Policy violations of the ad platform introduced after delivery (misleading claims, prohibited content, aggressive scaling, unauthorized redirects).
• Chargebacks, disputed payments, or cardholder disputes originated by the buyer on the account's billing profile.
• Sharing account credentials with third parties in a way that triggers geographic/behavioral security flags.

1.3 Refund vs replacement

Default remedy for eligible cases is free replacement of an equivalent SKU. If we cannot deliver an equivalent within 5 business days, we issue a full refund to the original payment method (or store credit at your option, valid for 12 months).

2. Managed campaigns and services

Monthly retainers can be paused or cancelled with 14 days' notice. If we fail to deliver the agreed scope in a given month, the following applies:

3. Non-refundable items

• Cryptographic / one-way delivery items (prepaid virtual cards where value has been loaded and consumed).
• Third-party media spend passed through to the ad platform (ad platform holds those funds, not us).
• Custom research and one-off audits after the deliverable has been sent.

4. How to request a refund or replacement

1. Open a support ticket at unled.net/support.html. Category: Billing. Include your order number and a short description.
2. Or message @unlednetwork on Telegram for the fastest response.
3. Or email [email protected] from the address on the original order.

We respond to all refund requests within 7 calendar days, usually much faster.

5. Timeframes for processing

• Replacement inventory: delivered within 5 business days once approved (24-72h for popular SKUs).
• Cash refund to card: 5-10 business days, depending on your issuer.
• Cash refund to crypto: same day once approved (network confirmation times apply).
• Store credit: instant.

6. Chargeback policy

You always retain your rights under your payment provider's rules. We ask that you contact us first because most disputes are resolved faster and cleaner directly. If a chargeback is initiated, we will provide the payment provider with delivery evidence and the ticket thread; account access is paused until resolved.

7. Consumer statutory rights (EU / UK)

Nothing in this policy limits your statutory rights under EU consumer law or the UK Consumer Rights Act 2015. Where the goods/services are considered digital content, we make clear at checkout that supply begins immediately with your consent, which may waive the standard 14-day cooling-off period per applicable law.

8. Changes to this policy

Material changes are announced on this page and reflected in the "Last updated" date at the top. If you have an active engagement, the version in force at the time of purchase applies to that engagement.

9. Contact

Billing questions: [email protected]. General: contact form. Ticket portal: support.html.