Your Dedicated Account Manager, Available on Telegram and WhatsApp Twenty Four Seven
Campaigns don't fail neatly between nine and five on a Monday. They implode at half eleven on Saturday when an asset gets rejected just as you're launching, or at three in the morning Tuesday when your payment card stops working. That's why we keep people on standby. Every account on our books has its own named manager you can reach directly through Telegram or WhatsApp, plus a second point of contact who takes over when the first is unavailable.
How Our Support Structure Actually Operates
Your principal account manager
A proper person with a name and a photo, not some generic support address. They'll get you set up, host your weekly planning sessions and answer for the results.
Your deputy manager
Your deputy knows your account inside out from weekly briefings. When your main contact is away or offline, they step in seamlessly, keeping the same conversation thread going on Telegram.
Telegram or WhatsApp, whatever suits you
Pick your preferred messaging platform and we'll use that. Most go for Telegram because it handles media better and supports group conversations; others favour WhatsApp for its straightforwardness.
One shared group chat, not private messages
Your manager, deputy, platform specialist, and creative team all sit in a single group with you. Issues go straight to whoever can fix them, with no back and forth about forwarding things.
The Response Standards We Commit To
- ›Typical first reply: within 5 minutes during office hours (8am to 10pm UTC)
- ›Typical first reply: within 30 minutes after hours and weekends
- ›Ad rejection crisis: escalated and live within 60 minutes, any time zone
- ›Account locked: direct contact from our team within 90 minutes
- ›Longer term planning questions: thorough answer by end of business day
What You're Getting Instead
- ›Zendesk / Freshdesk ticket queues with 48-hour SLAs
- ›Email-only support with a one-business-day turnaround
- ›«Office hours» availability (that's not us)
- ›Account manager changes every 90 days, which means starting from scratch each time
- ›Escalation procedures requiring a Slack ping to a separate operations team
Over the past year, our median first-response time on Telegram sits at 4 minutes 12 seconds during the working day, 17 minutes outside those hours. We track it meticulously and share the findings internally, keeping our team accountable.
Common Questions
Is your account manager a real person, or just a shared inbox?+
Do you handle strategic matters on Telegram as well?+
Can we use email instead if that suits us better?+
Want to See How It Works?
Chat with a senior media buyer about your account. Straight talk about your results and how we'd approach things differently.
What You Get
High Trust Score
Pre-established account with positive activity history and cleared standing
Ready to Spend
Skip the warm-up phase - accounts are ready for immediate campaign launch
High Spend Ceiling
Elevated daily and monthly spend limits from day one
30-Day Replacement
Full replacement if account triggers suspension within 30 days
24h Delivery
Credentials delivered within 24 hours of payment confirmation
Dedicated Support
Direct Telegram/WhatsApp line to your account manager